Customer Service

FREQUENTLY ASKED QUESTIONS

  • Q. What payment methods do you accept?

    We accept Visa, MasterCard, Discover and Paypal.

  • Q. How much does it cost to ship a package?

    We offer $1 flat-fee per one t-shirt or onesie shipping USPS First Class.

  • Q. How will I know if my order placed online has been received?

    Once your order has been placed, you will receive a confirmation email with all of your order details. If you do not receive this email, please contact us at info {at} little rendstar.com and we will be sure to check on your order status.

  • Q. How long will it take to receive my order?

    Orders usually ship 2-3 business days after payment is received. We ship USPS First Class so please allow 3-10 days for shipping depending on your location. Occasionally an item is out of stock, if that is the case we will notify you asap and let you know when, and if, the item will be back in stock.

  • Q. How can I track the status of my order?

    Once we have shipped your order, you will receive an email update with shipping details and a tracking number. You may follow the link in the email to check the estimated arrival of your order.

  • Q. What method of shipping do you use?

    Little Trendstar ships USPS First Class for most shipping within the lower 48 United States. Canada and all other international orders will be shipped with the United States Postal Service (USPS) Priority.

  • Q. Do you ship to Canada?

    Yes, we ship to Canada. We ship via USPS International Priority. For Canadian shipments, please allow up to 20 days for your package to arrive via the postal system. Although we have flat rate shipping of $1 per shirt to the US, shipping to Canada does cost more. That cost will be reflected in your cart at the time of ordering.

  • Q. Do you ship internationally?

    Right now we only ship to Canada, but we will be looking to add more countries soon!

  • Q. Do you offer gift wrap?

    Most of our orders are wrapped in red tissue, so it can be given as a gift. We do not offer gift tags or messages at this time.

  • Q. Do I have to pay sales tax?

    All order placed online, except those going to Michigan, are sales tax free. Michigan orders will be charged a %6 sales tax. Don’t let that discourage your Michigan Dwellers!

  • Q. Can I make a return if I am not happy?

    We want you to love your Little Trendstar item, but if you are unhappy with it for whatever reason, you can return them in their original packaging and condition within 15 days from date of purchase for exchange or refund*. Please download and print our PDF return/exchange form here and include with your return. It should have all the info you need and if filled out properly, will have all the info we need.

    Please note, only NEW, UNUSED and UNLAUNDERED items are available for refund or exchange.

    Returns and exchanges: Please download and print our PDF return/exchange form here and include with your return. If you have any questions, please feel free to email us at info {at} littletrendstar.com

  • Q. I can’t seem to add an item to my cart, why?

    Most likely the item is out of stock. If you are having an issue like this, please feel free to email us at info {at} littletrendstar.com and we can let you know for sure.

  • Q. My item is on backorder, what does this mean?

    Although we try to keep our stock available at all times, occasionally of our items will be out of stock. When they are on backorder, please allow up to 2-3 weeks to receive your order.

  • Q. What kind of shirts do you print on?

    We print on American Apparel shirts. These shirts are made sweatshop-free and are 100% cotton. The long-sleeved shirt style is a slimmer fit and all shirts and onesies may shrink slightly after washing and drying since they are not pre-shrunk. We recommend gently washing your LTS shirts in cool water with a mild detergent and hang to dry.

  • Q. I care about the safety of my kid and the environment, are your shirts Eco-Friendly?

    Yes! Little Trendstar shirts are printed with non-toxic, water-based inks that are safe for kids and friendly to the environment.

  • Q. I'm not sure what size to buy, can you help?

    Our shirts are a slimmer fit style. If in doubt, order one size up. For more specifics on this please see our fit chart.

  • Q. Any special washing instructions?

    Shirt designs will last the longest if shirts are machine-washed inside-out in cold water. Also, hang-drying the shirts is preferable, but not necessary.

Have a question we didn’t answer?.

Did you not see your question answered in our FAQ’s? Drop us a line and let us know what it is. We’ll do eveerything we can to get you an answer!

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